How we turned an idea into the AI agent platform that answers, qualifies and converts real estate leads around the clock in four languages — now in production across 11 markets.
PropPilot came to us with one conviction: in real estate, whoever replies first wins the sale. We built everything else — the product, the multi-tenant architecture, AI agents grounded in each client’s own knowledge base, and global billing. Today it stands toe to toe with American enterprise software.
The challenge
A buyer messages five agencies at midnight at the same time. The one that answers first gets the deal. The others never even learn the buyer existed.
Agencies were taking hours to reply to a first message. By then the buyer was already talking to a competitor — or had simply lost interest. Worse, in Dubai leads arrive at any hour from every time zone, so covering the nights with people was unworkable, and not covering them was expensive.
On top of that, a single portfolio meant four languages at once — English, Arabic, Spanish and Portuguese — all served at the same standard. That demanded more than a handful of multilingual sales reps.
Our approach
We didn’t build a bot. We designed and built the full product: conversational agents grounded in each agency’s own knowledge, a multi-tenant dashboard for hundreds of agencies, real-time analytics and global monetisation.
Every agency deploys agents trained on its own portfolio. The agents answer, qualify and book viewings without anyone touching a keyboard, drawing on listings, floor plans, prices and FAQs that are indexed automatically so responses use real project data rather than guesses.
All of it sits on an architecture built to scale without being rewritten — data isolation per agency over Postgres row-level security, region-aware pricing, and the operational tooling an enterprise buyer expects.
What we built
Specialised AI agents
Each agency deploys agents trained on its portfolio. They answer, qualify and schedule viewings with no human in the loop.
RAG knowledge base
Listings, floor plans, prices and FAQs are indexed automatically. The agent replies with real project data instead of hallucinations.
Genuine omnichannel
WhatsApp, Telegram, a web widget and an API. One conversation with shared context, no matter where the customer writes from.
Analytics that drive decisions
Conversation metrics, cost per lead and per-agent performance. Agencies optimise on data, not intuition.
Enterprise multi-tenant
Roles, invitations, audit logs and per-agency data isolation over Postgres row-level security. Corporate-grade security.
Global billing with Stripe
Subscriptions with region-specific pricing: from Dubai to Bogotá, 11 markets and 7 currencies running from day one.
The results
The four steps that used to consume a sales team’s entire morning now happen on their own, in less time than it takes to make a coffee. A lead arrives on any channel, in any language, at any hour; the agent answers in under 60 seconds with real availability and pricing, qualifies intent, budget and language, and hands the lead off to the right person in the CRM with the full conversation as context.
Agencies report lead conversion up by 40% after switching the AI agents on. PropPilot now runs across 11 markets, from Dubai to Latin America, on infrastructure monitored in production at 99.9% uptime.
“Our agents now respond instantly, even at 3 in the morning. Lead conversion is up 40%.”